Shipping & Handling
Handling Time
As each Pagoni piece is individually designed and handcrafted with the utmost care, please allow up to 6 business days for the making and processing before orders can be shipped.
If you need the piece urgently, please contact us by email and we will do our best to accommodate your needs hello@pagoni.com.au
Shipping
DOMESTIC:
FREE Shipping when you spend over $150 in one order.
Australia Post - Standard Parcel post with tracking (up to 5Kg)
Australia Post – Standard Parcel Post with tracking (up to 5kg)
- $10.45 flat fee
Australia Post – Express Post (up to 5kg)
- $16.50 flat fee
INTERNATIONAL:
Australia Post - Standard International Parcel Post with tracking (up to 5kg)
- $25 flat fee.
Delivery Time
DOMESTIC:
- 2-5 Business days to capital cities and major locations.
- 3-7 Business days for remote and rural locations.
INTERNATIONAL:
- 5-14 business days to capital cities and major locations.
- 14-30 business days to all other locations.
General Terms
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). You will also receive an email to notify you when your item has been dispatched along with the tracking number. Pagoni is not liable for any delay, losses and/or damage of items in transit. We accept no responsibility for theft or weather damage for unattended deliveries.
Should your item be delayed or damaged, please contact us on hello@pagoni.com.au and we will be happy to assist lodging an enquiry with Australia Post on your behalf. In the unlikely event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.