Shipping & Handling

Handling Time

As each Pagoni piece is individually handcrafted with the utmost care, please allow up to 6 business days for the making and processing before orders can be shipped.

If you need the piece urgently, please contact us by email and we will try to accommodate your needs hello@pagoni.com.au

 

Shipping

DOMESTIC:

FREE Shipping when you spend over $100 in one order.
Australia Post - Standard Parcel post with tracking (up to 5Kg)

 

Australia Post – Standard Parcel Post with tracking (up to 5kg)

  • $8.50 flat fee

 

Australia Post – Express Post with Signature on Delivery (up to 5kg)

  • $16.50 flat fee

 

INTERNATIONAL:

Australia Post - Standard International Parcel Post with tracking (up to 5kg)

  • $25 flat fee.
Postage charges cover transport cost only and do not cover government import duties. Pagoni does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

 

Delivery Time

DOMESTIC:

  • Overnight to capital cities and major locations.
  • 2-7 Business days for remote and rural locations.

 

INTERNATIONAL:

  • 5-14 business days to capital cities and major locations.
  • 14-30 business days to all other locations.

 

General Terms

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). You will also receive an email to notify you when your item has been dispatched. Pagoni is not liable for any delay, losses and/or damage of items in transit. We accept no responsibility for theft or weather damage for unattended deliveries.

Should your item be delayed or damaged, please contact us on hello@pagoni.com.au and we will be happy to assist lodging an enquiry with Australia Post on your behalf. In the unlikely event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.